Warranty Request

I purchased a necklace in June in hopes that it would arrive the first week of July. I paid for the expedited shipping and it originally said it would arrive on time. After checking my tracking number I was a little frustrated that it hadn’t shipped. I contacted customer support (Adrian). He explained that they were closed for the Fourth of July and it was delayed shipping. He immediately refunded the cost of expedited shipping and still kept the expedited shipping. I got the item a little late but my wife loved it, except, the necklace didn’t sit where she wanted it. I contacted Adrian again and he helped with the return and purchase of the larger necklace. Then, my wife caught the necklace with brush while brushing her hair and pulled it apart. Again, I contacted Adrian who sent me a label for warranty work. I sent the necklace back again and it was fixed and sent back and so far we haven’t had any issues and my wife still loves the necklace!!

Thank you Adrian. You are awesome!

I bought a Grand Cuban chain and it broke within 10 days of getting it. You could see where it was never welded properly. I sent it back and the customer service was extraordinary. I told them I wasn't waiting a long time for the repair, nor was I paying a dime to get it repaired. They repaired it in a timely manner at no charge. Very satisfied.

Had an amazing experience with my purchase. Received it on Mother’s Day, a beautiful necklace with my children’s initials. Very professional & helpful when contacting them.
Thank you!